Terms of Service
1Acceptance of Terms
By accessing or using the services of Progressive Health Operations Consultancy (“PHO Consultancy,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). Clients who disagree to these terms, shall not be able to use our services.
2Description of Services
Progressive Health Operations Consultancy provides healthcare operations consulting services, including but not limited to:
- Quality improvement initiatives
- Performance improvement strategies
- IT solutions and technology optimization
3Client Responsibilities
3.1 Accurate Information:
You agree to provide accurate, complete, and current information necessary for the provision of our services.
3.2 Cooperation:
You agree to cooperate fully with our consultants and provide reasonable access to personnel, facilities, and information as required.
3.3 Compliance:
Client remains responsible for ensuring compliance with all applicable healthcare laws, regulations, and industry standards.
4Service Limitations
4.1 Advisory Nature:
Our services are advisory in nature. We do not make decisions for your organization.
4.2 Implementation:
While we may assist with implementation support, the ultimate responsibility for implementing recommendations rests with the Client.
4.3 Regulatory Changes:
Our advice is based on our understanding of current regulations, when regulatory landscapes change, clients are responsible for verifying current requirements. We will do our best to monitor regulatory changes and updates, but it is in the best interest of the clients to follow up with us if they are the first ones to receive any updates and changes with the requirements.
5Confidentiality
5.1 Mutual Confidentiality:
Both parties acknowledge that confidential information related to the services may be disclosed during the course of our engagement.
5.2 HIPAA Compliance:
We understand that healthcare organizations may share Protected Health Information (PHI). We agree to comply with all applicable HIPAA requirements and execute necessary Business Associate Agreements.
5.3 Data Security:
We implement appropriate safeguards to protect confidential information and maintain industry-standard security practices.
6Payment Terms
6.1 Fees:
Service fees will be specified in individual engagement agreements or statements of work.
6.2 Payment Schedule:
Payment terms will be outlined in the specific engagement agreement.
6.3 Late Payments:
Late payments may incur additional charges as specified in the engagement agreement.
7Limitation of Liability
7.1 Advisory Capacity:
Our liability is limited to the advisory nature of our services. Based on our advice, it would be the responsibility of the clients or their team on how successful and consistently they implement our recommendations to see the positive outcomes. When recommendations don't work, alternate solutions can be achieved based on the suggestions from both parties.
7.2 Maximum Liability:
Our total liability shall not exceed the fees paid for the specific engagement giving rise to the claim.
7.3 Consequential Damages:
We shall not be liable for any indirect, incidental, special, or consequential damages.
8Termination
Either party may terminate the engagement with written notice as specified in the individual engagement agreement. Upon termination, both parties remain bound by confidentiality obligations.
9Modifications
We reserve the right to modify these Terms at any time.
Last updated: October 18, 2025